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I think every job no matter what it is needs customer service skills. There are some organizations like The Career Foundation (careerfoundation.com) which are encouraging clients to develop their employment skills including the customer service skills by referring them to the correct resources

Thanks guys, marketing it not my forte....trying to generate some interest.  I've got some great reviews but sales have slowed (made enough to get some good scotch though).  There's a promotional running through Saturday on Kindle if anyone is interested;  The Helicopter Pilot - Kindle Edition Giveaway Promotion! Live NOW till Saturday (April 26, 27,28) at http://amzn.to/2FZGm0R  (In Canada; http://a.co/8j8Js49  )

Oops... I literally thought almost everything I wrote would be censored... but since it's not, I hope the point still come across. It's not as funny as I planned with the actual words on display! But I stand behind every one. HV

Sir Lands, please do not feel I'm picking on you, just using your post, which I think is fairly stated and to the point, as a good example.  Do we work in private enterprise or are we State Owned? If an operator does most of their work in the winter and is able to allocate no fixed costs to their aircraft in the summer, the opposite of most, are we able to make a reasoned argument of unfairness, or are we just bee-atching (notice my clever workaround for these filters on this site that disable words like #### for no reason) because we don't benefit? As an Operator and in Management, I can't tell you how trump-in-moscow-prostitutes-peeing-on-bed (trying to avoid saying pissed off so I'm not filtered) I am that we are competing with such bids. But they're fair!!!! If rumours are true and biker gangs and mafia are laundering money in our industry then that is TRUMP-SPEAKING (sorry, I said bullshit and it translated itself)... This is capitalism and the way to succeed is to have the best pilots and engineers with the best business model.. it isn't to point fingers and ask for regulations or unions you'll regret later... My opinion of course... As Sean Hannity would say! HV

Looking for a 412 spares part list, or even a 212 list if anyone has one to share